Effective for purchases made through kaka.pk and KakaHome sales channels.
KakaHome is committed to supplying genuine, premium electronics and home appliances. Warranty, where applicable, is governed by the manufacturer's or distributor's warranty terms for the specific model.
Warranty Coverage
KakaHome does not publish a universal warranty duration for all Bosch, Samsung, LG, or other branded products, because warranty terms may vary by model, category, and manufacturer arrangement. The applicable warranty for each product is determined by the brand's official terms.
Warranty Claim Requirements
Warranty claims must comply with the following:
- The serial number must match the invoice and product record
- The product must not show signs of unauthorised repair, tampering, or misuse
- Commercial use may void residential warranty coverage
- Cosmetic issues not reported promptly after delivery may not be covered
- Claims inconsistent with manufacturer findings may be rejected
How to Make a Warranty Claim
To initiate a warranty claim, contact KakaHome with:
- Your original invoice or order proof
- The product serial number
- A clear description of the issue
KakaHome will assist in facilitating the claim with the brand's authorised service centre. However, KakaHome is not responsible for manufacturer processing time, service delays, or final warranty decisions.
Installation and Usage
KakaHome strongly recommends installation only by qualified and authorised technicians. Warranty claims may be rejected where the issue is caused by:
- Incorrect wiring, poor earthing, or voltage fluctuation
- Incorrect plumbing or improper ventilation
- Missing stabiliser protection where needed
- Unauthorised repair, tampering, or installation by a non-authorised person
Damage caused by installation errors, electrical issues, or misuse is not treated as a manufacturing defect and is not covered under warranty.
Limitation of Liability
To the maximum extent permitted by law, KakaHome's liability is limited to the purchase value of the specific product concerned. KakaHome is not responsible for indirect, incidental, or consequential losses, or for delays caused by manufacturers or authorised service centres.
Important Notes
- All warranty claims are subject to inspection and verification.
- KakaHome reserves the right to refuse claims that do not comply with this policy.
- Natural operational sound, heating, airflow, vibration, or similar behaviour within manufacturer tolerance shall not constitute a defect.
- KakaHome may update this policy from time to time without prior notice. The version published on kaka.pk will apply.
Still have questions? Call us at 03000308025, email us at info@kaka.pk, or visit one of our Store Locations.