Effective for purchases made through kaka.pk and KakaHome sales channels.
KakaHome is committed to a fair and transparent after-sales experience. All cancellation requests are reviewed carefully and remain subject to operational feasibility.
When Can an Order Be Cancelled?
Orders may only be cancelled before dispatch or before installation scheduling has begun.
When Cancellation May Be Refused
Cancellation may be refused where:
- The order has already been dispatched
- The item has been reserved or procured specifically for the customer
- The product is special-order, imported, built-in, or custom
- Installation has already been arranged
- Cancellation would create operational loss
Charges on Approved Cancellations
If a cancellation is approved, any applicable bank, courier, payment gateway, or processing charges may be deducted from the refundable amount.
Customer Responsibilities
The customer is responsible for reviewing product details before placing an order, including model, dimensions, installation requirements, compatibility, and power or space suitability. Cancellation requests due to incorrect selection, size mismatch, or failure to review specifications may not be accepted once the order is processed.
Important Notes
- All cancellation requests are subject to review and approval.
- KakaHome reserves the right to refuse cancellations that do not comply with this policy.
- KakaHome may update this policy from time to time without prior notice. The version published on kaka.pk will apply.
Still have questions? Call us at 03000308025, email us at info@kaka.pk, or visit one of our Store Locations.