Effective for purchases made through kaka.pk and KakaHome sales channels.
KakaHome is committed to a fair and transparent after-sales experience. All exchange claims are reviewed carefully and remain subject to inspection and verification.
When Is an Exchange Considered?
Where a claim is approved, KakaHome may offer an exchange instead of a refund. An exchange request may be considered only where:
- The request is made within the applicable time limit
- The original invoice or order proof is provided
- The serial number matches KakaHome records
- The product is unused, uninstalled, and in resalable condition where applicable
- All accessories, manuals, warranty cards, and packaging are complete
- The claim is approved after inspection and verification
KakaHome reserves the right to inspect the product before approving any exchange.
Reporting Timeline
- Delivery damage, wrong item, missing parts, or incomplete packaging: report within 14 days of delivery.
- Operational or manufacturing issues: report within 7 days of delivery for technical review.
Requests reported beyond these periods may not qualify for exchange processing.
Unboxing Video Requirement
For claims involving damage, wrong item, missing parts, or incomplete packaging, a clear unboxing video is required. The video should show:
- The sealed package before opening
- The full unboxing in one continuous recording
- The product, label, or serial number clearly visible
Claims without proper unboxing evidence may be refused.
Exchange Options
Exchange is always subject to stock availability and product condition. If the original model is unavailable, KakaHome may, at its sole discretion, offer:
- The same model at a later time
- An equivalent model
- Another suitable replacement of similar value
If a price difference applies, the customer may pay the difference or receive an adjustment, depending on the case and stock availability. Exchange is not guaranteed for every case and remains subject to approval.
Non-Eligible Situations
KakaHome does not accept exchange requests for:
- Change of mind or dislike of the product after purchase
- Incorrect selection by the customer
- Size, space, or fit mismatch after delivery
- Failure to review specifications, dimensions, or installation requirements before ordering
- Minor colour, finish, packaging, or design variation from website images
- Opened, used, installed, or partially used items
- Damage after delivery
- Electrical fluctuation, voltage variation, or power surge damage
- Open-box, specially imported, special-order, built-in, or final-sale items, unless KakaHome expressly agrees otherwise in writing
Important Notes
- All claims are subject to inspection and verification.
- KakaHome reserves the right to refuse claims that do not comply with this policy.
- Natural operational sound, heating, airflow, vibration, or similar behaviour within manufacturer tolerance shall not constitute a defect.
- KakaHome may update this policy from time to time without prior notice. The version published on kaka.pk will apply.
Still have questions? Call us at 03000308025, email us at info@kaka.pk, or visit one of our Store Locations.