Privacy policy

Last Updated: 23 September 2026

1. Introduction

This Privacy Policy explains how Kaka Home ("Kaka Home", "we", "us") collects, uses, shares, and protects your information when you visit https://kaka.pk, create an account, place an order, request delivery/installation/repair or warranty service, or otherwise contact us.

By using our website or services, you consent to this Policy and to our Terms of Service, including the processing described below and the transfer of your information outside Pakistan where necessary (Section 10). Consent given electronically is valid under the Electronic Transactions Ordinance, 2002. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

You provide: name, phone/WhatsApp number, email, billing/shipping/installation address, account credentials, order and purchase history, payment method type and transaction reference (not your full card details - see Section 6), warranty/serial number and service records, CNIC details (only where needed for financing, instalment plans, or a high-value claim), reviews and correspondence.

Collected automatically: IP address, approximate location, device/browser data, pages viewed, cookies and similar technologies (Section 5).

From third parties: delivery status from couriers, fraud-risk signals from payment providers, service records from installation partners.

Calls and premises: support calls may be recorded for quality, verification, and dispute purposes (you'll be notified at call start); our showroom/warehouse may be under CCTV for safety and loss prevention.

Certain information is necessary to fulfil your order or claim - without it, we may be unable to process your request.

3. How We Use Your Information

  • Fulfilling your contract: processing orders, delivery, installation, invoicing, returns, refunds, warranty claims, and support.
  • Security: verifying payments, detecting and preventing fraud, protecting our systems and customers.
  • Operations: improving our website and services, stock and supplier management, internal reporting.
  • Communications: order/delivery/service notifications (transactional — not optional while you have an active order); marketing offers where permitted or consented to (opt-out in Section 8).
  • Legal: complying with tax, corporate, and consumer-protection obligations; responding to lawful authority requests; enforcing our Terms.

4. Sharing Your Information

We do not sell your information. We share it only where necessary, with:

  • our e-commerce, hosting, and payment platform providers;
  • courier, logistics, and installation/repair partners;
  • manufacturers or brand agents, where needed to register or honour a warranty;
  • professional advisers (lawyers, auditors, insurers);
  • government, regulatory, or law enforcement authorities, where legally required or where disclosure is necessary to prevent fraud or protect someone's safety (we may be prohibited from notifying you in such cases);
  • a successor entity, in the event of a merger, acquisition, or sale of business.

We require these parties to use your information only for the purpose disclosed. We are not responsible for their independent acts, and their own privacy policies govern once your data leaves our systems.

5. Cookies

We use cookies and similar technologies (ours and trusted analytics/advertising partners such as our e-commerce platform, Google, and Meta) for essential site functions (cart, login, security), preferences, performance analytics, and advertising/remarketing.

You can manage these through your browser or any cookie tool on our site and through the ad-preference settings of the relevant platforms. Disabling cookies may break cart, checkout, or account features and we are not responsible for resulting issues.

6. Payment Information

Payments are processed by regulated payment providers/banks or collected as cash on delivery. We do not store your full card number, CVV, PIN, or OTP as these go directly to the payment provider. We retain only limited transaction data (method, last four digits where given, reference, amount, status) for reconciliation, refunds, and accounting.

We will never ask for your PIN, OTP, full card number, or banking password by phone, SMS, WhatsApp, or email. Anyone doing so is not acting for us, and we are not liable for any loss from your disclosing such details to any person.

7. Security

We apply reasonable technical and administrative safeguards (encryption in transit, access controls, secured premises) to protect your information. No system is completely secure, and we cannot guarantee absolute security to the fullest extent permitted by law; we are not liable for unauthorised access, hacking, phishing, or third-party compromise occurring despite reasonable precautions (see Section 12 for the full liability position).

Keep your password confidential, log out of shared devices, and notify us immediately at info@kaka.pk if you suspect unauthorised account access. If a security incident materially affects your information, we will investigate, take reasonable remedial steps, and notify you and the authorities where legally required.

8. Marketing and Your Rights

Marketing opt-out: use the unsubscribe link in any email, reply STOP to SMS/WhatsApp marketing, or email info@kaka.pk ("Unsubscribe"). This may take up to 7 working days to take effect and does not stop transactional messages about an active order, delivery, or warranty claim.

Your privacy rights, subject to the limits below, include the right to:

  • request access to, or correction of, the information we hold about you;
  • request deletion of your information;
  • withdraw consent or object to certain processing;
  • ask how your information is processed.

To exercise these, email info@kaka.pk ("Privacy Request"). We may need to verify your identity, and we aim to respond within 30 days.

Limits: we may decline a request where the information must be retained by law (e.g. six years of tax/accounting records), is needed for a pending claim or dispute, or where the request is unfounded or excessive. Deleting your account does not erase invoices, tax records, or information already shared with third parties and may affect your ability to claim under a warranty we can no longer verify.

9. Retention

We keep information only as long as needed for the purposes above, and longer where law requires, notably six years for tax and accounting records under the Sales Tax Act, 1990 and Income Tax Ordinance, 2001. Account data is kept for the life of the account plus a reasonable period after closure; warranty records for the warranty period plus two years. CCTV footage typically 30–90 days unless needed for an investigation.

10. International Transfers, Third-Party Links, and Reviews

Some service providers process data on servers outside Pakistan. By using our services, you consent to this transfer; we select providers with reasonable safeguards in place.

Our site may link to third-party platforms (marketplaces, payment gateways, social media), once you leave our site, their own privacy terms apply, and we are not responsible for their practices.

Reviews, ratings, and other content you post publicly (including your display name) may be visible to search engines and other users. Do not include details you want kept private. Posting such content grants us a licence to reproduce and display it for marketing.

11. Children

Our services are intended for adults with legal capacity to contract. We do not knowingly collect information from children; anyone under 18 should use our site only under a parent/guardian's supervision, and any order must be placed by that adult. Contact info@kaka.pk if you believe a child has provided us information.

12. Liability

To the fullest extent permitted by Pakistani law:

  • We provide our website "as is," without warranty of uninterrupted or error-free operation.
  • We are not liable for indirect, consequential, or incidental loss (including lost profit, data, or opportunity) arising from this Policy or any security incident.
  • We are not liable for loss caused by your disclosure of credentials/OTPs, use of compromised devices, phishing or impersonation, or the acts of third parties (couriers, payment providers, manufacturers, platforms) or events beyond our reasonable control.
  • This does not exclude liability that cannot lawfully be excluded (e.g. fraud), or your rights under applicable consumer protection law.

You agree to indemnify us against claims arising from your breach of this Policy or misuse of our site.

13. Governing Law

This Policy is governed by the laws of Pakistan. Disputes should first be raised through the contact details in Section 15; unresolved disputes fall under the exclusive jurisdiction of the courts at Lahore, without prejudice to any non-excludable right to approach a Consumer Court in your own district.

If any provision is found invalid, the rest remains in effect. The English version prevails over any translation.

14. Changes to This Policy

We may update this Policy to reflect changes in our practices or the law, including once Pakistan enacts data protection legislation. Updates take effect on publication with a revised "Last Updated" date; continued use after that constitutes acceptance.

15. Contact Us

Kaka Home

Website: https://kaka.pk

Customer Support
Phone: +92 300 0308025
Email: info@kaka.pk

After-Sales Service
Phone: +92 300 0308013

Complaints & Escalations
Phone: +92 300 0308055

Privacy Requests
Email: info@kaka.pk

Business Address
Ground Floor, 11 Commercial Area, Cavalry Ground, Lahore 54810, Punjab, Pakistan