Privacy policy
Privacy Policy
Last Updated: 28 July 2026
At Kaka Home ("Kaka Home", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit https://kaka.pk, create an account, place an order, contact us, or use any of our products or services.
By accessing or using our website, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of our website and services.
1. Information We Collect
Depending on how you interact with Kaka Home, we may collect the following information:
- Full name
- Email address
- Mobile or telephone number
- Billing and shipping addresses
- Order and purchase history
- Payment confirmation and transaction details (payment information is processed securely by authorised payment providers; Kaka Home does not store your complete payment card details)
- Account login information
- Product reviews and customer enquiries
- Device information, including IP address, browser type, operating system, and website usage data collected through cookies and similar technologies.
- Providing certain information is necessary to process orders and provide customer support.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Verify payments and prevent fraud
- Provide customer support and after-sales services
- Respond to enquiries and complaints
- Manage warranties, returns, and exchanges
- Improve our website, products, and customer experience
- Personalise your shopping experience
- Send order updates and important service notifications
- Send promotional offers and marketing communications where permitted by law or with your consent
- Comply with applicable legal and regulatory obligations
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
3. Cookies & Analytics
Kaka Home uses cookies and similar technologies to improve website performance, remember your preferences, analyse visitor behaviour, and enhance your shopping experience.
These technologies may also be used by trusted third-party services such as Shopify, Google Analytics, Google Ads, and Meta to help us understand website performance, measure advertising effectiveness, and provide relevant content.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
4. Sharing Your Information
We do not sell your personal information.
We may share your information only when necessary with trusted third parties, including:
- Shopify, our e-commerce platform provider
- Payment service providers
- Courier and logistics partners
- Installation and after-sales service providers
- Marketing, analytics, and advertising partners
- Professional advisers, auditors, or legal representatives where required
- Government or regulatory authorities when required by applicable law
All third-party service providers are expected to protect your information and use it only for the services they provide to Kaka Home.
5. Data Security & Retention
We take appropriate technical, administrative, and physical measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. While we strive to use commercially acceptable security practices, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records.
6. Your Privacy Rights
Depending on the laws applicable to your location, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Withdraw your consent to receive marketing communications at any time.
- Request information about how your personal data is processed.
To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. We may request reasonable verification of your identity before processing your request.
7. International Data Transfers
Kaka Home operates from Pakistan. Your personal information may be processed or stored by trusted service providers located in other countries, including Shopify and its partners, where necessary to provide our services.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws and recognised international standards.
8. Children's Privacy
Our website and services are intended for individuals who have reached the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
If you believe that a child has provided personal information through our website, please contact us immediately so we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer.
Any updates will be published on this page with a revised "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or require assistance regarding your personal information, please contact us:
Kaka Home
Website: https://kaka.pk
Customer Support
Phone: +92 300 0308025
Email: info@kaka.pk
After-Sales Service
Phone: +92 300 0308013
Customer Complaints & Escalations
Phone: +92 300 0308053
Business Address
Ground Floor, 11 Commercial Area, Cavalry Ground, Lahore 54810, Pakistan