Refund policy

We maintain a transparent policies to ensure clarity and smooth transition for all our valued customers.

Firstly, We do not offer refunds under any circumstances. All sales are considered final once the order has been delivered and accepted.

Secondly, The only exception applies as defects, dents, different product, physical damage, seen at a time of delivery must be reported immediately with supporting video, photographic evidence directly at location mention below. If a product is found to be defected, Technical issues, mechanical issues upon its very first use and the issue is reported within 7 days of receiving your order, we will only accept replacement accordingly.  

However, we value our customers and stand behind the quality of our products. Therefore, for any issues arising, we offer an _exchange_ with same product or also with different product with same worth OR free repair facility to ensure your product continues to function as expected T&C apply.

Location, To report a defect for replacement offer under the 7-day window, please contact us immediately at kakahomepk@gmail.com with photographic or video evidence of the defect. Replacement must be sent at: Ground Floor, 11 Commercial Area, Cavalry Ground, Lahore, 54000. Items replaces without prior written approval will not be accepted under any circumstances. Repair & Exchange requests managed directly by kakahomepk@gmail.com.

To be eligible for a Exchange offer, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase before claiming. 

You can always contact us for any question at kakahomepk@gmail.com.