Return & Refund Policy

Last Updated: 28 July 2026

At Kaka Home, we maintain transparent policies to ensure a fair, consistent, and reliable after-sales experience for all our valued customers. Because our products are high-value electronics and home appliances, all return and refund requests are carefully reviewed and remain subject to inspection, verification, and approval.

Return & Refund Eligibility

Returns and refunds are not the standard remedy and are only considered in exceptional circumstances.

A return may be considered only where:

• The request is made within the applicable claim period.
• The original invoice or proof of purchase is provided.
• The serial number matches Kaka Home records.
• The product is unused, uninstalled, and in resalable condition where applicable.
• All accessories, manuals, warranty cards, and original packaging are complete.
• The claim is approved after inspection and verification.

Where a claim is approved, Kaka Home may, at its sole discretion, offer a repair, replacement, exchange, or refund, depending on the nature of the claim, product condition, and stock availability.

Refunds may be considered only where Kaka Home confirms, after inspection and quality assurance review, that:

• The product has a verified manufacturing defect that cannot reasonably be resolved by repair or replacement.
• The wrong product was delivered and a suitable replacement is unavailable.
• The product was damaged during transit and the claim is properly documented.

Reporting an Issue

If your order is received with visible damage, an incorrect product, missing items, or incomplete packaging, you must notify Kaka Home within 24 hours of delivery.

If your product develops a verified manufacturing or operational defect upon its first use, the issue must be reported within 14 days of delivery for technical review.

For claims involving transit damage, incorrect products, missing parts, or incomplete packaging, Kaka Home may require a clear unboxing video and supporting photographs for verification.

Refund Process

Refunds are processed only after quality assurance approval and, where required, technical verification by Kaka Home or an authorised brand service centre.

Approved refunds may be issued through the original payment method or another approved method, depending on operational feasibility.

Shipping, handling, banking, restocking, or service-related charges may be deducted where applicable.

Non-Returnable & Non-Refundable Situations

Returns and refunds are generally not accepted for:

• Change of mind.
• Dislike of the product after purchase.
• Incorrect product selection by the customer.
• Size, space, or compatibility issues after purchase.
• Failure to review product specifications, dimensions, or installation requirements before ordering.
• Minor colour, finish, packaging, or design variations from website images.
• Opened, used, installed, or partially used products.
• Damage caused after delivery.
• Electrical fluctuation, voltage variation, or power surge damage.
• Damage caused by misuse, mishandling, tampering, or unauthorised repair.
• Commercial use of a product intended for residential use.
• Clearance, promotional, special-order, imported, built-in, open-box, or final-sale items, unless Kaka Home expressly agrees otherwise in writing.

Contact Us

If you have any questions regarding this Return & Refund Policy or wish to submit a return or refund request, please contact us:

Email: info@kaka.pk

Business Address:
Ground Floor, 11 Commercial Area, Cavalry Ground, Lahore 54810, Pakistan