Terms of service

Terms of Service

Last Updated: 28 July 2026

1. Overview

Welcome to Kaka Home ("Kaka Home", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of www.kaka.pk, our retail stores, customer support channels, mobile communications, social media interactions, and any products or services offered by Kaka Home (collectively, the "Services").

By accessing our website, creating an account, placing an order, purchasing a product, requesting installation or after-sales support, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and all policies published on our website, including but not limited to our:

Privacy Policy
Shipping Policy
Return & Refund Policy
Exchange, Return, Refund, Cancellation & Warranty Policy
Any additional product-specific, promotional, financing, installation, or service terms published by Kaka Home from time to time.

These policies form an integral part of these Terms.

If you do not agree to these Terms, you should not access or use our Services.

Kaka Home reserves the right to modify, suspend, discontinue, or update any part of the Services or these Terms at any time, subject to applicable law. The latest version published on www.kaka.pk shall apply from its effective date.

2. Definitions

For the purposes of these Terms:

"Customer", "you", or "your" means any individual or organisation accessing or using our Services.

"Products" means all goods offered by Kaka Home, including but not limited to home appliances, consumer electronics, accessories, spare parts, smart home products, installation services, and related services.

"Order" means any request submitted by a customer to purchase products or services from Kaka Home.

"Services" means our website, retail stores, customer support, installation services, warranty assistance, after-sales services, and any other services provided by Kaka Home.

“Business Day” means any day on which Kaka Home's head office is officially open for business, excluding Saturdays, Sundays, and public holidays in Pakistan, unless otherwise stated.

"Manufacturer" includes the original product manufacturer, authorised distributor, importer, or supplier responsible for producing or supplying the product.

“Authorised Service Provider” means BestFix Services, Kaka Home's authorised after-sales service network, and where applicable, any manufacturer-authorised service centre, distributor, importer, technician, or repair provider approved by Kaka Home or the relevant manufacturer to inspect, diagnose, repair, install, or service a product.

“Authorised Vendor” means any supplier, importer, distributor, wholesaler, or business partner approved by Kaka Home to source, procure, import, or supply products for resale.

3. Eligibility & Customer Accounts

By using our Services, you represent and warrant that:

You are at least eighteen (18) years of age or otherwise legally capable of entering into a binding contract under the laws of Pakistan.
All information you provide to Kaka Home is accurate, complete, and current.
You will promptly update any information that becomes inaccurate.
You will use our Services only for lawful purposes.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

Kaka Home reserves the right to suspend, restrict, or terminate any customer account where inaccurate information, fraudulent activity, misuse, unauthorised access, or violations of these Terms are identified.

4. Use of Our Website

You may use our website solely for legitimate personal or business purposes related to purchasing products or obtaining information about our Services.

You agree not to:

Use the website for any unlawful, fraudulent, or misleading purpose.
Interfere with the operation, security, or integrity of the website.
Attempt to gain unauthorised access to any part of our systems.
Introduce viruses, malware, malicious code, or harmful software.
Copy, scrape, reproduce, distribute, or commercially exploit any content without our prior written consent.
Use automated software, bots, crawlers, or similar technologies to access or extract data from our website without authorisation.
Misrepresent your identity or submit false information.
Engage in any activity that may disrupt other customers' access to the Services.

Kaka Home reserves the right to restrict or terminate access to the Services where we reasonably believe these Terms have been violated.

5. Products & Product Information

Kaka Home makes reasonable efforts to ensure that product descriptions, specifications, pricing, images, videos, technical information, and other content published through our Services are accurate at the time of publication.

However, customers acknowledge that:

Product photographs are provided for illustrative purposes and may not precisely reflect the actual product.
Colours, finishes, and appearance may vary depending on display settings, lighting conditions, or manufacturer production variations.
Product dimensions, capacities, and technical specifications are subject to normal manufacturing tolerances.
Product packaging, manuals, included accessories, and bundled promotional items may vary between production batches.
Manufacturers may revise specifications, software, firmware, features, model configurations, country of origin, packaging, or included accessories without prior notice.

Such revisions shall not, by themselves, constitute a manufacturing defect or grounds for cancellation, return, exchange, or refund unless otherwise required by applicable law.

Kaka Home reserves the right to correct typographical errors, pricing inaccuracies, product descriptions, technical specifications, or other information published on the website at any time without prior notice.

Publication of a product on our website does not guarantee its availability.

6. Imported & Vendor-Sourced Products

Kaka Home supplies products through authorised distributors, manufacturers, Authorised Vendors, international suppliers, and other lawful procurement channels.

Certain products may be imported or specially procured to fulfil customer orders.

Customers acknowledge and agree that:

Product availability is subject to supplier confirmation and stock availability.
Imported products may be affected by customs procedures, international shipping schedules, regulatory approvals, supplier allocations, or other circumstances beyond Kaka Home's reasonable control.
Delivery timelines for imported or special-order products are estimates only and may change without prior notice.
Manufacturer production batches may differ in packaging, software versions, accessories, warranty documentation, labels, country of origin, or cosmetic details while remaining genuine products.

Such differences shall not be considered defects where the product performs in accordance with the manufacturer's specifications.

Where an imported or specially procured product becomes unavailable due to supplier discontinuation, export restrictions, import regulations, customs issues, force majeure, or other circumstances beyond Kaka Home's reasonable control, Kaka Home reserves the right to cancel the order and refund any eligible payment received, without further liability except as required by applicable law.

7. Orders & Acceptance

All orders placed through Kaka Home, whether online, in-store, by telephone, social media, messaging applications, email, or any other sales channel, constitute an offer by the customer to purchase products or services.

Submission of an order does not constitute acceptance by Kaka Home.

A legally binding agreement is formed only when Kaka Home confirms acceptance of the order through an order confirmation, invoice, dispatch confirmation, or other written confirmation, as applicable.

Kaka Home reserves the right, at its sole discretion and subject to applicable law, to accept, decline, suspend, revise, or cancel any order before dispatch for reasons including, but not limited to:

Product unavailability.
Payment verification issues.
Pricing or typographical errors.
Supplier or manufacturer changes.
Suspected fraudulent activity.
Incomplete or inaccurate customer information.
Compliance with legal or regulatory requirements.
Operational, logistical, or inventory limitations.
Any other reasonable commercial reason.

Where an order cannot be fulfilled, Kaka Home will make reasonable efforts to notify the customer and, where appropriate, arrange a refund of any eligible amount received.

Despite acceptance of an order, Kaka Home may, where reasonably necessary, cancel or decline fulfilment due to product unavailability, damaged or defective inventory, pricing errors, legal requirements, or other circumstances beyond its reasonable control. Where applicable, Kaka Home may offer an appropriate alternative remedy, including a refund, delayed fulfilment, or an equivalent product.

8. Pricing & Product Availability

All prices displayed by Kaka Home are in Pakistani Rupees (PKR) unless otherwise stated.

Prices displayed on the website, social media platforms, advertisements, quotations, catalogues, or other promotional material are subject to change without prior notice.

Product availability displayed on the website is provided for general information only and does not guarantee immediate availability.

Products may become unavailable due to:

Supplier shortages.
High customer demand.
Inventory adjustments.
Import restrictions.
Manufacturer discontinuation.
Production delays.
Force majeure events.

Kaka Home shall not be liable for any loss arising from temporary or permanent product unavailability.

9. Pricing Errors & Promotional Offers

Despite reasonable efforts, pricing, specifications, promotional offers, discounts, financing information, or product descriptions may occasionally contain errors.

Kaka Home reserves the right to correct any such error at any time, including after an order has been submitted but before dispatch.

If a genuine pricing or promotional error has occurred, Kaka Home may:

revise the order to the correct price,
offer the customer the option to proceed at the corrected price,
substitute the affected product where appropriate,
or cancel the order and refund any eligible payment received.

Promotional campaigns, discounts, vouchers, coupon codes, bundle offers, cashback promotions, gifts, trade-in programmes, instalment offers, and financing promotions:

are subject to their individual terms,
cannot normally be combined unless expressly stated,
may be modified or withdrawn without prior notice,
remain subject to product availability.

A promotional offer is considered secured only after Kaka Home has accepted the order and any applicable payment requirements have been satisfied.

10. Payment Terms

Payment methods accepted by Kaka Home may vary depending on the product, order value, location, financing arrangement, or sales channel.

Customers agree to provide complete, accurate, and valid payment information.

Kaka Home reserves the right to verify payments before dispatch.

For orders requiring advance payment, production reservation, special procurement, or import arrangements, processing will begin only after payment requirements have been satisfied.

Customers remain responsible for ensuring that payment is completed within the agreed timeframe.

If payment is delayed, Kaka Home reserves the right to:

reconfirm product availability,
revise pricing where supplier costs, exchange rates, taxes, import duties, freight charges, or manufacturer pricing have changed,
apply any updated promotional terms in effect at the time payment is received,
cancel the order if payment is not received within a reasonable period.

Payment obligations are not suspended by delivery delays resulting from circumstances beyond Kaka Home's reasonable control where the order has already been accepted and processed.

11. Imported, Vendor-Sourced & Special-Order Products

Certain products offered by Kaka Home may be:

imported,
specially procured,
manufactured upon request,
sourced through authorised distributors,
obtained through Authorised Vendors,
or supplied directly from international manufacturers.

Such products may require extended procurement or delivery timelines.

Customers acknowledge that these orders remain subject to:

supplier confirmation,
manufacturer production schedules,
customs clearance,
freight availability,
regulatory approvals,
import procedures,
and other circumstances beyond Kaka Home's reasonable control.

Estimated delivery dates are provided in good faith but do not constitute guaranteed delivery commitments.

Where supplier pricing changes before final payment or order acceptance, Kaka Home reserves the right to revise the selling price or cancel the order after notifying the customer.

Special-order, imported, customised, built-in, or customer-procured products may not be eligible for cancellation, return, exchange, or refund except where required under applicable law or expressly agreed by Kaka Home in writing.

12. Fraud Prevention & Order Verification

To protect customers and prevent fraudulent transactions, Kaka Home may request additional verification before accepting or dispatching an order.

Verification may include confirmation of:

customer identity,
billing information,
delivery address,
payment method,
telephone number,
government-issued identification where reasonably necessary,
or any other information reasonably required to verify the legitimacy of the transaction.

Failure to provide requested verification within a reasonable period may result in order delay or cancellation.

Kaka Home reserves the right to refuse service, restrict purchases, suspend customer accounts, or report suspected fraudulent activity to the appropriate authorities where permitted by law.

13. Order Changes & Customer Cancellation Requests

Customers should review their orders carefully before submission.

Requests to amend or cancel an order may be considered only before:

dispatch,
shipment,
installation scheduling,
procurement from suppliers,
or commencement of any customised or special-order process.

Once any of the above stages has commenced, Kaka Home may refuse amendment or cancellation.

Where a cancellation request is approved, Kaka Home reserves the right to deduct any reasonable costs already incurred, including but not limited to:

payment gateway charges,
banking charges,
courier charges,
freight costs,
procurement expenses,
import-related costs,
handling charges,
restocking costs,
or other reasonable operational expenses.

Refunds relating to approved cancellations shall be processed in accordance with the Return & Refund Policy.

14. Shipping & Delivery

Shipping and delivery of all products are governed by the Kaka Home Shipping Policy, which forms an integral part of these Terms.

Estimated delivery dates are provided in good faith for planning purposes only and shall not constitute guaranteed delivery commitments.

Delivery schedules may vary due to product availability, weather conditions, courier operations, traffic conditions, customs procedures, government restrictions, public holidays, supplier delays, force majeure events, or other circumstances beyond Kaka Home's reasonable control.

Kaka Home shall make reasonable efforts to fulfil accepted orders within the estimated delivery period but shall not be liable for delays beyond its reasonable control.

Customers are responsible for ensuring that the delivery address, contact information, and any special delivery instructions provided at the time of ordering are complete and accurate.

15. Delivery Access & Customer Responsibilities

Customers are responsible for ensuring that the delivery location is safe, accessible, and suitable for the ordered product.

Before placing an order, customers should verify that the product can reasonably pass through all entrances, staircases, lifts, hallways, doorways, and installation locations.

Where delivery requires additional labour, lifting equipment, cranes, dismantling, reassembly, or any other special arrangements, additional charges may apply and shall be communicated where reasonably practicable.

Kaka Home shall not be responsible where delivery cannot be completed because:

the delivery address is inaccurate or incomplete;
the customer is unavailable;
building management refuses access;
adequate access is unavailable;
the installation location is unsafe;
or the customer has not made reasonable arrangements to receive the goods.

Where delivery fails due to customer-related reasons, Kaka Home may reschedule delivery and charge reasonable additional transportation, handling, storage, or delivery costs.

16. Delivery Inspection & Acceptance

Customers are strongly encouraged to inspect all products immediately upon delivery and before installation or use.

By accepting delivery, the customer confirms that, to the best of their knowledge at the time of delivery:

the correct product has been received;
the quantity appears correct;
visible packaging damage, if any, has been noted;
and the shipment appears substantially complete.

Acceptance of delivery does not affect any statutory rights relating to hidden manufacturing defects but may affect claims relating to visible transit damage, shortages, incorrect products, or incomplete deliveries where timely reporting requirements have not been followed.

Customers should retain the original packaging, accessories, manuals, warranty documentation, invoice, and serial number labels until the applicable inspection and claim periods have expired.

17. Product Inspection, Unboxing & Claims

For products delivered by Kaka Home or its authorised logistics partners, customers are encouraged to record a clear and continuous unboxing video where reasonably possible.

For claims relating to:

transit damage;
incorrect products;
missing accessories;
incomplete packages;
or visible physical defects,

Kaka Home may require supporting evidence including:

photographs;
videos;
delivery documentation;
serial numbers;
packaging;
or other information reasonably necessary to investigate the claim.

Failure to preserve reasonable evidence may affect Kaka Home's ability to verify the claim and may result in the claim being declined where permitted by applicable law.

Claim reporting timelines are governed by the Exchange, Return, Refund, Cancellation & Warranty Policy.

18. Installation

Certain products require professional installation to ensure safe and proper operation.

Unless otherwise expressly stated by Kaka Home, customers remain responsible for ensuring that:

electrical supply is suitable;
voltage is stable;
earthing complies with applicable standards;
plumbing connections are appropriate;
drainage requirements are satisfied;
ventilation requirements are met;
installation space complies with manufacturer recommendations;
and all necessary civil work has been completed before installation.

Installation appointments may be rescheduled where the installation site is not ready or where customer-provided conditions prevent safe installation.

Where installation is performed by persons not authorised or recommended by Kaka Home or the relevant manufacturer, Kaka Home shall not be responsible for damage resulting from improper installation, alteration, misuse, or non-compliance with manufacturer instructions.

19. Risk, Ownership & Collection

Unless otherwise required by applicable law, ownership of products transfers to the customer only after Kaka Home has received full payment of all amounts due.

Risk of accidental loss or damage transfers to the customer upon:

successful delivery and acceptance by the customer or an authorised recipient;
customer collection from a Kaka Home location;
or delivery to a carrier nominated by the customer.

Where customers arrange collection or appoint third-party transport providers, Kaka Home shall not be responsible for any loss or damage occurring after the product has been handed over.

Customers are responsible for ensuring that suitable transport and handling arrangements are made for self-collected products.

20. Customer Responsibilities After Delivery

Customers agree to:

operate products strictly in accordance with the manufacturer's instructions;
use products only for their intended purpose;
avoid misuse, neglect, abuse, or unauthorised modification;
maintain products in accordance with manufacturer recommendations;
preserve invoices, serial numbers, warranty documentation, and proof of purchase;
promptly report any eligible issues in accordance with the applicable policies.

Customers acknowledge that the following, where consistent with manufacturer specifications, shall not by themselves constitute manufacturing defects:

normal operational sounds;
compressor cycling;
fan operation;
airflow characteristics;
vibration within manufacturer tolerances;
heating during normal operation;
software or firmware updates;
minor cosmetic variations;
packaging differences between production batches;
or reasonable differences resulting from manufacturer revisions.

Failure to follow manufacturer operating instructions, safety recommendations, or maintenance requirements may affect eligibility for warranty or after-sales support, subject to applicable law.

21. Returns, Exchanges, Refunds & Warranty

All requests relating to returns, exchanges, refunds, cancellations, warranty claims, damaged products, incorrect products, missing items, installation issues, or after-sales support shall be governed exclusively by the Kaka Home Exchange, Return, Refund, Cancellation & Warranty Policy, as published on our website and amended from time to time.

By placing an order with Kaka Home, customers acknowledge that they have read, understood, and agreed to that policy.

Any return, exchange, refund, replacement, repair, store credit, or other remedy shall be subject to the eligibility requirements, reporting timelines, inspection procedures, and verification process described in that policy.

Nothing in these Terms shall be interpreted as creating additional return, refund, exchange, or warranty rights beyond those expressly provided by applicable law or the published Kaka Home policies.

22. Product Inspection, Technical Assessment & Claim Verification

To protect both customers and Kaka Home, all after-sales claims remain subject to inspection and verification before any remedy is approved.

Kaka Home may require customers to provide, where reasonably necessary:

proof of purchase;
invoice or order confirmation;
serial numbers;
photographs;
videos;
unboxing evidence;
installation details;
service reports;
diagnostic reports;
or any other information reasonably required to assess the claim.

Where appropriate, Kaka Home may inspect the product directly or refer the product to the manufacturer, authorised distributor, Authorised Vendor, or Authorised Service Provider for technical evaluation.

Customers shall not intentionally alter, repair, dismantle, modify, or otherwise interfere with the product before inspection where doing so may affect Kaka Home's ability to investigate the claim.

Where inspection reasonably determines that a reported issue is not covered under the applicable policy or manufacturer warranty, the claim may be declined.

23. Manufacturer Warranty & Third-Party Service Providers

Many products sold by Kaka Home are manufactured by independent third-party brands.

Where applicable, warranty coverage is provided in accordance with the terms established by the relevant manufacturer, authorised distributor, importer, or warranty provider.

Warranty periods, coverage, exclusions, available remedies, and repair procedures may vary between brands, models, product categories, production batches, or supply channels.

Kaka Home may assist customers by facilitating communication with authorised service providers; however:

Kaka Home is not the manufacturer of most branded products;
Kaka Home does not control manufacturer repair decisions;
Kaka Home does not determine manufacturer warranty approvals;
Kaka Home is not responsible for delays caused by Authorised Service Providers, manufacturers, importers, distributors, suppliers, or third-party repair providers.

Any technical findings made by the authorised manufacturer or service provider may be relied upon when determining warranty eligibility.

24. Customer Misuse & Exclusions

Customers acknowledge that products are intended to be used strictly in accordance with manufacturer instructions.

Without limiting the published Return & Refund Policy or Warranty Policy, Kaka Home shall not be responsible for defects, failures, or damage resulting from circumstances including, but not limited to:

misuse or abuse;
accidental damage;
negligence;
improper storage;
improper transportation after delivery;
unauthorised installation;
unauthorised repair or modification;
removal, replacement, or alteration of serial number labels;
use of incompatible accessories;
incorrect voltage, electrical faults, power surges, or inadequate earthing;
unsuitable plumbing or drainage;
inadequate ventilation;
failure to perform recommended maintenance;
commercial or industrial use of products intended for residential use;
operation outside manufacturer recommendations;
environmental conditions beyond manufacturer specifications;
natural wear and tear;
cosmetic deterioration after acceptance of delivery;
or any circumstance excluded under the applicable manufacturer warranty.

Kaka Home reserves the right to reject claims where reasonable evidence indicates that the reported issue has resulted from customer misuse, negligence, unauthorised intervention, or any other excluded cause.

No product shall be deemed defective solely because it does not meet a customer's personal preferences, expectations, intended application, or desired performance, provided the product operates substantially in accordance with the manufacturer's published specifications.

25. False, Misleading & Fraudulent Claims

Kaka Home is committed to resolving genuine customer concerns fairly and professionally.

Customers agree that all claims submitted to Kaka Home shall be truthful, accurate, and supported by genuine evidence where requested.

Kaka Home reserves the right to decline any claim where there are reasonable grounds to believe that:

false information has been provided;
supporting evidence has been intentionally altered or fabricated;
the product has been intentionally damaged;
components, accessories, or products have been substituted;
serial numbers have been removed, altered, or do not correspond with Kaka Home records;
the claim relates to damage occurring after delivery but is presented as a transit or manufacturing issue;
or the claim otherwise involves fraud, deception, or misuse of Kaka Home's after-sales services.

Nothing in this section limits Kaka Home's right to pursue any remedies available under applicable law where fraudulent conduct is identified.

26. Limitation of After-Sales Obligations

Except where otherwise required by applicable law or expressly provided under the applicable manufacturer warranty, Kaka Home's after-sales obligations are limited to the remedies described in the applicable published policies.

Kaka Home is not responsible for:

customer dissatisfaction arising solely from personal preference;
failure to read product specifications before purchase;
incompatibility with existing customer-owned equipment unless expressly confirmed by Kaka Home in writing;
normal operational characteristics consistent with manufacturer specifications;
manufacturer software updates or feature changes;
loss of food, medicines, data, business income, or other consequential losses arising from product malfunction;
labour, accommodation, transportation, rental, or replacement equipment costs unless expressly agreed in writing;
or any indirect, incidental, special, exemplary, or consequential damages to the fullest extent permitted by applicable law.

Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded under applicable legislation.

Thank you. Now we're entering the legal protection section. This is where generic Shopify Terms are weakest. I'll write this as if I were protecting Kaka Home as a premium retailer.

27. Intellectual Property

Unless otherwise stated, all content made available through the Services, including but not limited to:

the Kaka Home name, logo, trademarks, trade dress, and branding;
website design, layout, and user interface;
product descriptions, specifications, catalogues, buying guides, blogs, and articles;
photographs, videos, graphics, icons, illustrations, animations, and marketing materials;
software, databases, source code, compilations, and digital assets;
AI-generated content created or commissioned by Kaka Home; and
all other materials published through the Services,

are owned by or licensed to Kaka Home and are protected by applicable intellectual property laws.

No part of the Services may be copied, reproduced, modified, republished, translated, transmitted, distributed, sold, licensed, or commercially exploited without Kaka Home's prior written consent.

Nothing in these Terms grants any licence or ownership rights in Kaka Home's intellectual property except the limited right to use the Services for lawful personal purposes.

28. Permitted Use of the Services

Customers are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Services solely for personal, lawful, and non-commercial purposes.

You agree not to:

reproduce or commercially exploit any content from the Services;
copy product descriptions, images, or marketing materials for resale or commercial use;
use automated software, bots, spiders, crawlers, scraping tools, artificial intelligence systems, or similar technologies to collect or extract website content without our prior written permission;
reverse engineer or interfere with the operation or security of the Services;
impersonate Kaka Home or any of its employees;
attempt to gain unauthorised access to restricted systems or customer information.

Kaka Home reserves all rights not expressly granted under these Terms.

29. Customer Reviews & User Content

Customers may voluntarily submit reviews, ratings, comments, photographs, videos, testimonials, suggestions, or other content ("User Content").

By submitting User Content, you represent and warrant that:

you own or have permission to submit such content;
the content is accurate and not intentionally misleading;
the content does not infringe any intellectual property or privacy rights;
the content complies with applicable law.

You grant Kaka Home a worldwide, perpetual, royalty-free, non-exclusive licence to use, reproduce, publish, display, adapt, distribute, translate, edit, and promote such User Content in connection with our business, marketing, customer service, and promotional activities.

Kaka Home reserves the right, but not the obligation, to moderate, edit, refuse, or remove User Content that reasonably appears to:

be false or misleading;
contain abusive, defamatory, discriminatory, or unlawful material;
infringe another person's rights;
disclose confidential information;
contain spam or promotional material unrelated to Kaka Home;
or otherwise be inappropriate for publication.

Removal or moderation of User Content shall not create any obligation for Kaka Home to monitor all customer submissions.

30. Third-Party Services

The Services may include or rely upon third-party platforms, payment gateways, courier providers, financing partners, manufacturers, warranty providers, analytics services, maps, messaging services, or other external service providers.

Your use of such third-party services may also be subject to the applicable terms and privacy policies of those providers.

Kaka Home does not control and is not responsible for:

third-party websites;
third-party products or services;
payment gateway availability;
courier performance;
manufacturer systems;
financing provider decisions;
or external platform interruptions.

Links to third-party websites are provided solely for customer convenience and do not constitute an endorsement by Kaka Home.

31. Website Availability

Kaka Home makes reasonable efforts to keep the Services available and functioning properly.

However, we do not guarantee uninterrupted or error-free operation.

The Services may occasionally be unavailable due to:

scheduled maintenance;
software updates;
security improvements;
technical failures;
cyber incidents;
internet disruptions;
telecommunications failures;
or circumstances beyond our reasonable control.

Kaka Home shall not be liable for temporary interruptions affecting access to the Services.

32. Electronic Communications

By creating an account, submitting an enquiry, placing an order, or otherwise communicating with Kaka Home electronically, you consent to receive communications from us by:

email;
SMS;
telephone;
WhatsApp or similar messaging platforms;
website notifications;
or other electronic means used in the ordinary course of business.

Such communications may include:

order confirmations;
invoices;
delivery notifications;
payment reminders;
warranty updates;
service scheduling;
policy updates;
product recalls;
customer support communications;
and other information relating to your purchase or use of our Services.

Electronic communications shall satisfy any legal requirement that such communications be in writing where permitted by applicable law.

33. Privacy & Personal Information

Your privacy is important to us.

The collection, storage, processing, disclosure, and protection of personal information are governed by the Kaka Home Privacy Policy, which forms part of these Terms.

By using the Services, you consent to the collection and processing of your information in accordance with our Privacy Policy.

Where necessary to fulfil your order or provide after-sales services, Kaka Home may share relevant customer information with:

authorised service providers;
courier partners;
payment processors;
financing providers;
manufacturers;
authorised distributors;
Authorised Vendors;
or regulatory authorities where required by law.

Kaka Home will take reasonable measures to protect customer information but cannot guarantee absolute security of electronic communications or internet-based systems.

34. Website Security & Acceptable Conduct

Customers shall not engage in any activity that may compromise the security, integrity, availability, or proper functioning of the Services.

Without limitation, customers agree not to:

upload malicious software;
interfere with website security;
attempt unauthorised access;
overload or disrupt our servers;
conduct denial-of-service attacks;
distribute malware;
harvest customer information;
impersonate another person;
or otherwise misuse the Services.

Kaka Home reserves the right to investigate suspected misuse and to suspend, restrict, or terminate access to the Services where reasonable grounds exist to believe these Terms have been violated.

Nothing in this section limits Kaka Home's right to pursue any other remedies available under applicable law.

Thank you. This is the final and most important part. These clauses are what lawyers look at first during disputes. I have written them to be commercially protective while avoiding overreaching provisions that are more likely to be unenforceable.

35. Disclaimer of Warranties

Except as expressly stated in these Terms, the applicable manufacturer warranty, or where otherwise required by applicable law, the Services and all products supplied by Kaka Home are provided on an "as available" and "as is"basis.

Kaka Home does not guarantee that:

the Services will operate without interruption or error;
the website will always be available;
information published on the website will always be free from typographical or technical errors;
every product will meet a customer's personal preferences or expectations; or
manufacturer specifications or product features will remain unchanged.

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

36. Limitation of Liability

To the fullest extent permitted by applicable law, Kaka Home's total liability arising out of or relating to any purchase, product, service, or use of the Services shall not exceed the purchase price actually paid for the specific product giving rise to the claim.

To the fullest extent permitted by law, Kaka Home shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, including but not limited to:

loss of profits;
loss of business opportunities;
business interruption;
loss of revenue;
loss of data;
loss of goodwill;
accommodation expenses;
transportation costs;
rental equipment costs;
labour charges;
installation costs incurred through third parties;
food spoilage;
medicine spoilage;
inconvenience;
emotional distress;
or any similar consequential losses.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

37. Force Majeure

Kaka Home shall not be liable for any delay, failure, interruption, or inability to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

These circumstances include, but are not limited to:

natural disasters;
floods;
earthquakes;
fires;
epidemics or pandemics;
government restrictions;
changes in law or regulation;
customs delays;
import or export restrictions;
supplier shortages;
manufacturer production delays;
strikes or labour disputes;
transportation disruptions;
fuel shortages;
war;
terrorism;
civil unrest;
cyberattacks;
telecommunications failures;
utility failures;
power outages;
internet disruptions;
or any other event beyond Kaka Home's reasonable control.

Kaka Home shall make reasonable efforts to minimise the effects of such events where practicable.

38. Indemnity

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Kaka Home, its directors, officers, employees, affiliates, authorised distributors, Authorised Vendors, contractors, service providers, and agents from any claims, losses, damages, liabilities, costs, or reasonable expenses arising from:

your breach of these Terms;
your misuse of the Services;
your violation of applicable law;
your negligence or wilful misconduct;
your infringement of any third-party rights;
or any false, misleading, or fraudulent information submitted by you.

This section shall survive termination of these Terms.

39. Compliance with Applicable Law

Customers agree to use the Services in compliance with all applicable laws and regulations.

Nothing contained in these Terms shall require Kaka Home or any customer to act contrary to applicable law.

Where any provision of these Terms conflicts with mandatory legal requirements, the applicable law shall prevail only to the extent of that conflict, and the remaining provisions shall continue in full force and effect.

40. Governing Law & Jurisdiction

These Terms, together with all purchases and transactions made through Kaka Home, shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

Subject to any rights available under applicable law, the courts having competent jurisdiction in Lahore, Pakistan, shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

Before commencing formal legal proceedings, both parties should make reasonable efforts to resolve disputes through good-faith discussions.

41. Entire Agreement

These Terms, together with the policies published by Kaka Home, including but not limited to the:

Privacy Policy;
Shipping Policy;
Exchange, Return, Refund, Cancellation & Warranty Policy;
and any product-specific or promotional terms,

constitute the entire agreement between Kaka Home and the customer concerning the use of the Services and supersede all prior discussions, representations, understandings, or agreements relating to the same subject matter.

42. Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions shall remain valid and enforceable.

43. No Waiver

Failure by Kaka Home to enforce any provision of these Terms or to exercise any right shall not constitute a waiver of that provision or right.

Any waiver shall be effective only if made expressly in writing by an authorised representative of Kaka Home.

44. Changes to These Terms

Kaka Home reserves the right to amend, update, modify, replace, suspend, or discontinue any part of these Terms, the Services, our website, product offerings, promotions, pricing, policies, or business operations at any time where reasonably necessary, including but not limited to:

changes in applicable laws or regulatory requirements;
changes to our business operations or internal procedures;
product additions, discontinuations, or model replacements;
manufacturer, supplier, importer, or Authorised Vendor changes;
changes to pricing, promotions, discounts, or financing offers;
stock availability or supply chain requirements;
changes to delivery, installation, warranty, or after-sales services;
technology, website functionality, or security enhancements;
fraud prevention, risk management, or compliance measures;
or customer service improvements.

Such changes shall not affect orders that have already been accepted by Kaka Home, except where required by applicable law, mutual agreement, or where changes are necessary due to pricing errors, manufacturer revisions, product unavailability, force majeure events, or other circumstances expressly permitted under these Terms.

The latest version of these Terms published on www.kaka.pk shall supersede all previous versions and become effective from the date stated at the beginning of these Terms, unless otherwise required by applicable law.

Customers are encouraged to review these Terms periodically. Continued use of the Services after revised Terms become effective constitutes acceptance of those updated Terms.

45. Contact Information

If you have any questions regarding these Terms of Service or require assistance concerning your order, please contact us:

Kaka Home

Customer Support:

Website: www.kaka.pk

Email: info@kaka.pk

Phone: +92 300 0308025

Business Address:

Ground Floor, 11 Commercial Area,

Cavalry Ground, Lahore 54810,

Pakistan

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