Shipping Policy

Last Updated: 28 January 2026

At Kaka Home, we are committed to delivering your orders safely, efficiently, and reliably. This Shipping Policy outlines our delivery timeframes, shipping charges, delivery conditions, and customer responsibilities.

1. Delivery Areas & Estimated Delivery Times

Location	Estimated Delivery Time
Lahore	Same-day delivery for selected products on orders placed before 2:00 PM, or 2–3 business days
Islamabad	Same-day delivery for selected products on orders placed before 2:00 PM, or 2–3 business days
Major Cities	Small Appliances: 2–3 business days • Large Appliances: 3–5 business days
Remote & Outstation Areas	Small Appliances: 3–5 business days • Large Appliances: 5–7 business days

Delivery timelines are estimates only and may vary due to product availability, public holidays, weather conditions, courier operations, government restrictions, or other circumstances beyond Kaka Home's reasonable control.

2. Shipping Charges

Location	Large Appliances	Small Appliances
Lahore	From PKR 2,000	PKR 1,000
Other Major Cities	From PKR 5,000	PKR 2,000
Remote & Outstation Areas	Calculated during order confirmation	Calculated during order confirmation

Shipping charges, where applicable, will be confirmed before dispatch.

3. Order Processing & Delivery

Orders are processed after successful payment or order confirmation, where applicable.

Our team may contact customers to verify order details before dispatch.

Customers are responsible for completing payment within the agreed timeframe. In case of delayed payment, Kaka Home reserves the right to reconfirm product availability and apply any updated pricing, promotional terms, or stock conditions applicable at the time of payment confirmation.

Kaka Home reserves the right to delay, refuse, or cancel orders due to:

• Payment verification issues
• Delayed or incomplete payment
• Pricing errors or price revisions
• Stock availability
• Suspected fraudulent activity
• Operational limitations

Once dispatched, customers may receive delivery updates from our logistics team.

4. Delivery Conditions

• A responsible adult (18 years or older) must be available to receive and acknowledge delivery.
• Customers are responsible for providing accurate delivery information and ensuring the delivery location is accessible.
• If access to the delivery location is restricted or requires special arrangements, customers should inform Kaka Home before dispatch.
• Where suitable lift access is unavailable, additional delivery arrangements or charges may apply depending on product size, weight, building access, and installation requirements.
• If delivery cannot be completed due to customer unavailability, incorrect information, restricted access, or other customer-related reasons, Kaka Home may reschedule the delivery.
• Any additional delivery attempt, transportation, handling, or related charges resulting from customer-related failed delivery attempts may be charged to the customer.

5. Damaged, Missing, or Incorrect Items

Customers should inspect their order carefully upon delivery.

If the package or product appears damaged, opened, tampered with, incomplete, or incorrect:

• The issue must be reported to Kaka Home within 24 hours of delivery.
• Customers should retain the original packaging, accessories, manuals, warranty documents, and all supplied items.
• Installation or further use of the product should be avoided until the claim is reviewed.

For claims involving:

• Transit damage
• Wrong product delivery
• Missing parts
• Incomplete packaging
• Kaka Home may require a clear unboxing video showing:
• The sealed package before opening
• The complete opening process
• Product condition
• Model number or serial number

Claims without required evidence may not qualify for exchange, replacement, or refund.

6. Failed Deliveries

If delivery cannot be completed because:

• The customer is unavailable,
• Incorrect or incomplete address information is provided,
• Delivery is refused without valid reason,
• Required delivery arrangements are unavailable,
• Kaka Home reserves the right to:
• Reschedule delivery,
• Apply additional delivery or handling charges where applicable,
• Or cancel the order where necessary.

Charges will only apply where the failed delivery results from customer-related reasons.

7. Ownership & Delivery Acceptance

Ownership of products transfers to the customer after full payment has been received and delivery has been successfully completed.

Customers are responsible for checking the product condition at delivery and reporting visible concerns within the applicable reporting period.

Warranty rights remain subject to the applicable manufacturer warranty terms.

8. Events Beyond Our Control

While Kaka Home strives to deliver orders within estimated timelines, delays may occur due to circumstances beyond our reasonable control, including:

• Natural disasters or severe weather
• Government restrictions
• Political instability
• Transportation disruptions
• Courier delays
• Public health emergencies
• Communication or operational failures

Kaka Home will make reasonable efforts to update customers and resume delivery operations as soon as possible.

9. Contact Us

If you have questions regarding shipping or delivery:

Kaka Home

Customer Support
Phone: +92 300 0308025
Email: info@kaka.pk

Business Address
Ground Floor, 11 Commercial Area, Cavalry Ground, Lahore 54810, Pakistan