Shipping policy
Last Updated: 23 September 2026
1. Overview
This Policy explains how Kaka Home processes, dispatches, and delivers orders, what happens if delivery cannot be completed, and when an order may be cancelled. It forms part of our Terms of Service.
For issues discovered after delivery (damage, defects, wrong items, refunds, exchanges), see our Return & Refund Policy. This page covers everything up to the point the product reaches you.
2. Delivery Areas & Estimated Times
| Location | Estimated Delivery Time |
|---|---|
| Lahore | Same-day delivery for selected products on orders placed before 2:00 PM, otherwise 2–3 business days |
| Islamabad | Same-day delivery for selected products on orders placed before 2:00 PM, otherwise 2–3 business days |
| Other Major Cities | Small Appliances: 2–3 business days • Large Appliances: 3–5 business days |
| Remote & Outstation Areas | Small Appliances: 3–5 business days • Large Appliances: 5–7 business days |
These are estimates, not guaranteed delivery dates, and may vary due to product availability, public holidays, weather, courier operations, government restrictions, or other circumstances beyond our reasonable control (Section 9).
3. Shipping Charges
| Location | Large Appliances | Small Appliances |
|---|---|---|
| Lahore | From PKR 2,000 | PKR 1,000 |
| Other Major Cities | From PKR 10,000 | PKR 15,000 |
| Remote & Outstation Areas | From PKR 20,000 | From PKR 25,000 |
Final shipping charges will be confirmed before dispatch.
4. Order Processing & Dispatch
Orders are processed once payment is completed or the order is otherwise confirmed. We may contact you to verify order details before dispatch, and you are responsible for completing payment within the agreed timeframe. If payment is delayed, we may reconfirm stock availability and apply updated pricing or promotional terms in effect at the time payment is received.
We may delay, refuse, or cancel an order due to:
- Payment verification issues
- Incomplete payment
- Pricing errors
- Stock unavailability
- Suspected fraud
- Operational limitations
Once dispatched, you'll receive delivery updates from our logistics team.
5. Delivery Conditions
- A responsible adult (18 years or older) must be available to receive and acknowledge delivery.
- You are responsible for providing an accurate delivery address and ensuring the location is accessible.
- If access is restricted, requires a lift, or needs special arrangements (e.g. for large appliances), let us know before dispatch.
- Where suitable access isn't available, additional delivery charges or arrangements may apply depending on the product's size, weight, and the building's access.
6. Failed Delivery
If delivery cannot be completed because:
- You are unavailable;
- The address or contact details provided are incorrect or incomplete;
- Delivery is refused without valid reason; or
- Required access arrangements are unavailable,
we may reschedule the delivery, apply additional delivery or handling charges, or cancel the order at our discretion.
Additional charges apply only where the failed attempt results from a customer-related reason, not a cause on our side.
7. Inspecting Your Delivery
Inspect your order at the time of delivery. If the package or product appears damaged, opened, tampered with, incomplete, or incorrect, avoid installing or using it further and retain all packaging, accessories, and documents.
Reporting deadlines, the unboxing video requirement, and available remedies (repair, replacement, exchange, or refund) are set out in our Return & Refund Policy. Please refer there for the applicable timelines rather than assuming a delivery-day deadline.
8. Ownership & Risk
Ownership of the product transfers to you once we have received full payment and delivery has been successfully completed.
Warranty rights remain governed by the applicable manufacturer's warranty terms, independent of shipping.
9. Events Beyond Our Control
We are not liable for delivery delays caused by circumstances beyond our reasonable control, including:
- Natural disasters or severe weather
- Government restrictions
- Political instability
- Transportation or courier disruptions
- Public health emergencies
- Communication and operational failures
We will make reasonable efforts to keep you updated and resume delivery as soon as possible.
10. Order Cancellation
10.1 When Cancellation Is Possible
An order may only be cancelled before dispatch and before installation scheduling has begun. Once either has started, we may decline a cancellation request.
10.2 When Cancellation May Be Refused
We may refuse a cancellation request where:
- The order has already been dispatched;
- The item has been specifically reserved or procured for you;
- The product is special-order, imported-on-request, built-in, or custom;
- Installation has already been arranged; or
- Cancelling would create an operational or financial loss for us that isn't reasonably recoverable.
Special-order and imported products are especially unlikely to qualify once procurement has begun, given the supplier commitments involved (see our Terms of Service, Section 7).
10.3 Deductions on Approved Cancellations
Where a cancellation is approved, we may deduct any bank, courier, payment gateway, or processing charges already incurred from the refundable amount before issuing your refund.
10.4 Customer Responsibility
Review the model, dimensions, installation requirements, compatibility, and power/space suitability of a product before ordering. A cancellation request based on incorrect selection, size mismatch, or not having checked the specifications may not be accepted once the order has been processed.
10.5 Review & Approval
All cancellation requests are subject to our review and approval, and we may refuse a request that does not meet the conditions of this Policy.
11. Changes to This Policy
We may update this Policy from time to time to reflect changes in our logistics, suppliers, or operations. The version published on https://kaka.pk/ at the time of your order governs that order.
12. Contact Us
Kaka Home
Website: https://kaka.pk/
Email: info@kaka.pk
Customer Support: +92 300 0308025
Business Address
Ground Floor, 11 Commercial Area, Cavalry Ground, Lahore 54810, Pakistan
